Shipping policy
The shipping policy is outlined as follows:
Local Delivery
- Method:- All local deliveries are fulfilled via SmartPac.
- Delivery Time: Orders are typically processed and shipped within 1 to 3 business days, excluding weekends and public holidays.
- Shipping Cost: A standard delivery fee applies. Specific rates can be confirmed at checkout.
- Free Shipping: Available for Singapore local orders.
Worldwide Delivery
- Method: International orders are shipped via SingPost Registered Post.
- Delivery Time: Delivery times may vary based on the destination and customs processing.
- Shipping Cost: Charges for international shipping will be calculated at checkout based on the destination and weight of the package. The purchase price with shipping cost (if any) are excluding the custom tax/ import duties. The customer shall bear the cost of taxes upon receiving the goods at their own designated countries. Please do not proceed to order the product should you disagree to bear the extra custom taxes/ duties imposed by your own country.
Additional Information
- Order Tracking: Customers will receive tracking information once their order has been dispatched.
- Delivery Issues: In case of any delivery issues or if the order is not received within the expected timeframe, customers should contact customer service for assistance.
This policy ensures that customers are informed about the shipping methods, costs, and expected delivery times for both local and international orders.