Refund policy

Returns, Refunds & Aftercare

For hygiene reasons and the individual nature of our pieces, RosyGrace Singapore does not accept change-of-mind returns, exchanges or refunds, including for handcrafted and customised products. Please review all product details, measurements and agreed custom specifications before purchasing. If your item arrives damaged or defective, contact rosygrace.sg@gmail.com promptly with your order number, a description of the issue and photographs where available, and contact us before posting anything back. Exceptional goodwill returns and optional resizing or aftercare services require RosyGrace’s prior written approval and are not guaranteed. For these arrangements—including resizing due to an incorrect wrist measurement supplied by the buyer, buyer-requested design changes, or repairs for wear and tear or accidental damage—the buyer bears postage costs to RosyGrace and, where applicable, back to the buyer. All postage charges and service or material fees will be confirmed before you agree to proceed. Please follow the supplied postal instructions, use the agreed tracked service, package the item securely and retain your postage receipt and tracking number. Complimentary Singapore delivery applies to the original purchase and does not cover additional postage for these goodwill arrangements or optional services. Where applicable law requires RosyGrace to provide a remedy and cover necessary postage costs, RosyGrace will do so. This policy does not affect your statutory consumer rights.