Frequently Asked Questions
A few practical answers to help you choose your next RosyGrace piece. If you need advice for a particular item, contact RosyGrace before ordering.
Orders & delivery
Do you deliver within Singapore?
Yes. Singapore orders are delivered via SingPost. With our compliments, RosyGrace Singapore offers free delivery within Singapore via SingPost registered post with tracking. Whether you order one item or several, delivery is on us, with no minimum spend required. Please check the delivery and ordering guide for dispatch information and contact us if you need to confirm a delivery arrangement before paying.
Will I receive tracking?
Yes. Singapore orders are sent via SingPost registered post with tracking. Tracking details are provided after dispatch; tracking updates and delivery time depend on the postal service.
Are prices in Singapore dollars?
Prices marked SGD are in Singapore dollars. Check your order summary, delivery charges and final total before payment. Contact us before paying for delivery outside Singapore.
Choosing your piece
Will my stone look exactly like the photographs?
Natural stones vary in colour, pattern, inclusions and surface character. Check whether the listing shows the exact piece or a representative example, and read its measurements and included items. Lighting and screen settings can affect colours. Ask for clarification or additional photographs if needed.
How do I measure for a bracelet?
Measure your actual wrist circumference in centimetres without adding extra allowance. Tell us your preferred fit separately. Bead size in millimetres describes the beads; it is different from the bracelet's fit around your wrist. See custom jewellery and sizing.
Can I choose my own gemstone combination?
Yes. Use the custom jewellery enquiry to share the colours or gemstones you like, your preferred piece, budget and fit. An enquiry is not an order. RosyGrace confirms material availability, design, price and production time before you decide to proceed.
Care, safety & aftercare
Are these products suitable for children?
Crystals and jewellery are not toys or teething aids. Beads, charms and broken fragments can cause choking. Cords and necklaces can pose a strangulation risk, and mineral points or broken edges can be sharp. Keep pieces and packaging out of reach of young children and pets. Read our Product Safety & Child Hazards guide and any item-specific warnings.
Can crystals go in water, food or drinks?
Do not ingest minerals or place crystals in drinking water. Do not use decorative mineral bowls for food unless the individual product has been expressly confirmed suitable for food contact. Care needs differ by material; follow the Guide & Care advice.
Do symbolic gemstone meanings describe medical benefits?
No. Traditional, cultural and symbolic associations are shared as matters of belief. Crystals and jewellery are not medical treatments and do not replace professional medical care.
Returns, Refunds & Aftercare
For hygiene reasons and the individual nature of our pieces, RosyGrace Singapore does not accept change-of-mind returns, exchanges or refunds, including for handcrafted and customised products. Please review all product details, measurements and agreed custom specifications before purchasing. If your item arrives damaged or defective, contact rosygrace.sg@gmail.com promptly with your order number, a description of the issue and photographs where available, and contact us before posting anything back. Exceptional goodwill returns and optional resizing or aftercare services require RosyGrace’s prior written approval and are not guaranteed. For these arrangements—including resizing due to an incorrect wrist measurement supplied by the buyer, buyer-requested design changes, or repairs for wear and tear or accidental damage—the buyer bears postage costs to RosyGrace and, where applicable, back to the buyer. All postage charges and service or material fees will be confirmed before you agree to proceed. Please follow the supplied postal instructions, use the agreed tracked service, package the item securely and retain your postage receipt and tracking number. Complimentary Singapore delivery applies to the original purchase and does not cover additional postage for these goodwill arrangements or optional services. Where applicable law requires RosyGrace to provide a remedy and cover necessary postage costs, RosyGrace will do so. This policy does not affect your statutory consumer rights.